3-Year Warranty Policy

At BM Lightsabers, we stand behind the quality and functionality of our products. 

BM Lightsabers provides a 3-year warranty on eligible product defects and functional issues, subject to the terms of this policy. 

If you experience a problem with your product, our support team will first assist you through online troubleshooting. 

How Our Warranty Process Works 

Our warranty process is designed to resolve product issues as efficiently as possible. 

Step 1: Contact Support 

If your lightsaber develops a problem, contact: 

support@bmlightsabers.com 

Please provide your order number and describe the issue. 

Step 2: Online Troubleshooting 

Our support team will provide troubleshooting instructions based on the problem. 

You may be asked to provide photos or videos to help us identify the issue. 

Step 3: Replacement 

If the issue cannot be resolved through troubleshooting and the product is confirmed to have a covered manufacturing or functional defect, BM Lightsabers will provide a replacement in accordance with this warranty policy. 

Warranty Period 

The warranty period is: 

3 Years 

The warranty applies to eligible covered defects and functional issues occurring during the applicable warranty period. 

What the Warranty Covers 

The warranty covers eligible manufacturing defects and functional problems with the product. 

Examples may include: 

  • Product does not function as intended 
  • Manufacturing-related electronic issues  
  • Functional button or control problems  
  • Blade lighting or electronic functionality issues  
  • Sound or other functional electronic problems  
  • Other covered manufacturing or functional defects  

If you are unsure whether your issue is covered, contact our support team. 

What the Warranty Does Not Cover 

The warranty does not cover problems caused by: 

  • Accidental damage 
  • Misuse or improper handling  
  • Unauthorized modifications or repairs  
  • Physical damage caused by the customer  
  • Improper use of the product  
  • Damage caused by failure to follow product instructions  
  • Normal cosmetic wear and tear that does not affect functionality  

If an issue is caused by one of these circumstances, it may not qualify for replacement under the warranty. 

Troubleshooting Is Required First 

Before a replacement is approved, our support team may ask you to follow troubleshooting instructions. 

This helps us determine whether the issue can be resolved without replacing the product. 

If the problem remains after troubleshooting and the issue is determined to be covered under the warranty, we will proceed with the replacement process. 

Replacement Process 

If your warranty claim is approved:

  • Our support team will confirm the issue.  
  • We will provide the next steps for the replacement.  
  • A replacement product will be arranged according to the circumstances of the claim.  
  • Our support team will communicate the relevant details by email.  

Unauthorized Repairs or Modifications 

Please contact BM Lightsabers before attempting repairs, opening electronic components, or making modifications to the product. 

Unauthorized repairs or modifications may affect warranty eligibility. 

How to Submit a Warranty Request 

Please email: 

support@bmlightsabers.com 

Include:

  • Order number  
  • Description of the problem  
  • Photos or videos, if requested  
  • Any relevant information about the issue  

Our support team will review your request and guide you through the troubleshooting process. 

Important 

This warranty provides the support and replacement process described above and does not create a general right to return the product or receive a refund. 

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law. 

Contact Us 

For warranty assistance: 

Email: support@bmlightsabers.com 

BM Lightsabers Support Team